Job Summary
Community Health Systems is hiring an EHR Acute Clinical Supervisor to join our EHR Team. As the EHR Acute Clinical Team Supervisor, you will be responsible for the Nursing and Ancillaries, Physician, and Behavioral Health Technical Teams. You will work with internal and external stakeholders and partner to achieve business objectives. You will manage the complex technical projects in environments with a high degree of variability that require influence to achieve targeted outcomes. You will define strategy and technology roadmap, in order to direct and manage a team of associates responsible for delivering the technical aspects of an implementation project. The Supervisor will design, build, and maintain complex technical project plans based on commitments, and act as an escalation point for technical issues and risks. As a key member of this team, you will work independently with little supervision and be able to prioritize and manage concurrent projects while working with ambiguity. It is also important for you to be able to break down complex situations and communicate them effectively to external and internal project teams both electronically and verbally (which includes but not limited to leading and directing calls). You will understand and execute written technical work instruction and will understand and document complex technical communication.
Essential Functions
- The EHR Acute Clinical Supervisor will be responsible for the technical components of Cerner. You will work with internal and external stakeholders and partner to achieve business objectives.
- Manage the complex technical projects in environments with a high degree of variability that require influence to achieve targeted outcomes.
- Define strategy and technology roadmap, in order to direct and manage a team of associates responsible for delivering the technical aspects of an implementation project.
- Consult with internal project, Business Partners, and organizational teams to bi-directionally share configuration status, project timelines and project updates, and verify configuration requests.
- The Supervisor will design, build, and maintain complex technical project plans based on commitments, and act as an escalation point for technical issues and risks.
- As a key member of this team, you will work independently with little supervision and be able to prioritize and manage concurrent projects while working with ambiguity.
- Additionally, you will facilitate and direct technical discovery and provide expertise based on the specific environment, while also establishing relationships with the goal of achieving high level satisfaction.
Qualifications
- Bachelor's Degree in Computer Science, Information Systems, or related field; or the equivalent
- 3-5 years of experience in IT operations or systems support required
- 1-2 years of experience in a supervisory or team lead role required
Preferred
- 5 years healthcare information technology (HCIT) consulting, HCIT support and/or other client-facing or information technology (IT) solution work experience
- 5 years additional work experience directly related to the duties of the job and/or completed higher education.
- 3 years managing complex teams and direct reports.
- 6 year’s experience working with Cerner Millennium
- 6 year’s experience working with Invest Owned Clients
- 6 year’s experience with Change Processes
- 6 year’s of technical troubleshooting and problem-solving experience
Knowledge, Skills and Abilities
- Strong knowledge of IT systems, infrastructure, and operational support practices.
- Ability to lead and motivate a team, delegate responsibilities, and manage performance.
- Excellent troubleshooting and problem-solving skills.
- Working knowledge of cybersecurity and compliance requirements.
- Proficiency in project coordination, time management, and resource planning.
- Effective communication and interpersonal skills for working with technical and non-technical audiences.
- Ability to manage multiple priorities and work effectively under pressure.
