We are seeking a temporary Personal Computer Technician to support the Information Systems department at Carlsbad Medical Center, located at 2430 W Pierce St, Carlsbad, NM. This position will be needed through the end of February 2027.
Day shift: working up to 40 hours weekly at 8-hour shifts.
What we Offer:
Matching 401(k)
Opportunities for Career Advancement
Rewards & Recognition Programs
Exclusive Discounts and Perks
Job Summary
The Personal Computer Technician is a field technician responsible for providing on-site technical support for hardware, software, telecommunications, and network systems. This role includes installing, troubleshooting, and repairing equipment and infrastructure to ensure optimal functionality.
Essential Functions
- Supports IT hardware, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners.
- Installs and maintains hospital IT systems, networking equipment, or telecommunications systems.
- Assists with troubleshooting software and network based issues.
- Moves IS assets and coordinates all equipment moves with other service departments as needed.
- Ensures information security by securely disposing of devices with local hard drives.
- Supports software, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners.
- Ensures that all corporately used mobile devices are encrypted to ensure the integrity of information security.
- Provides service through remote control software for licensed equipment and utilizes alternative remote control solutions (EX join.me) as needed for non-organizational assets.
- Provides high quality customer service.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Qualifications
- Associate Degree in computer science, electrical engineering, telecommunications or related field preferred
- certification in Certified Electronics Technician (CET) preferred
- 0-1 years of experience with hospital information systems preferred
Knowledge, Skills and Abilities
- Ability to replace malfunctioning components in computers, network devices, or telecommunications equipment.
- Familiarity with routers, switches, modems, servers, telecommunication towers and other IT or communications equipment.
- Ability to install and configure various types of software, including network monitoring tools and diagnostics software.
- Strong attention to details.
- Ability to troubleshoot customer issues.
- Ability to work independently and be a team player.
- Ability to work in a fast-paced environment.
- Excellent customer service skills.
- Ability to solve technical problems quickly and efficiently.
