Fridays 7a-3:30p, Sat 7a-7p, Sun 7a-7p
Job Summary
The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.
Essential Functions
- Interacts with patients and their families to address questions and provide courteous, timely assistance.
- Regulates schedules based on procedure requirements, physician availability, and staffing needs.
- Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
- Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
- Collects and records patient financial responsibility estimates as applicable.
- Communicates operative reports daily to appropriate physician offices.
- Compiles and organizes registration documentation to ensure completion of patient medical records.
- Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
- Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
- Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
- Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
- Answers and returns phone calls, addressing questions with professionalism and courtesy.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Qualifications
- Post secondary education or training in medical office administration or healthcare administration preferred
- 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
- 0-2 years of experience in a customer service role preferred
Knowledge, Skills and Abilities
- Knowledge of insurance verification and basic medical terminology.
- Ability to maintain accuracy and attention detail in a fast-paced environment.
- Familiarity with electronic health record (EHR) systems and registration software.
- Ability to manage sensitive and confidential information appropriately.
- Effective interpersonal skills to work with patients, families and healthcare teams.
