[Chubb Life] Senior Manager, Digital Projects Management

1.    Project Delivery & Governance
-    Lead end-to-end project lifecycle (initiation → delivery → post-launch optimization)
-    Establish clear scope, timelines, milestones, and KPIs
-    Drive SteerCo reporting, risk management, and issue resolution
-    Ensure alignment with PMO governance and transformation roadmap

2.    Digital channel development: manage the development of
-    Customer-facing platforms (web/app/self-service portals)
-    Partner platforms (API integrations, embedded insurance)
-    Ensure seamless omnichannel experience across Agency, Banca, and Partnerships

3.    Data-Driven Performance Management: Define and track KPIs:
-    Digital sales tracking
-    Conversion rates
-    Customer engagement & retention
-    Use analytics to optimize funnel performance and user journeys
-    Realized benefit reporting post launch

4.    Transformation & Other business supports
-    Drive initiatives such as: Digital onboarding (eKYC, straight-through processing), AI-enabled tools (fraud detection, personalization), Automation to reduce manual operations
-    Assistance with the digital partner onboarding process
-    Other ad-hoc request as assigned by Line Manager to support for business requirements

Qualifications

Qualification:
-    University degree in Business, IT, Engineering
-    PMP / Agile certification is a plus

Experience:
-    5 years in project management / digital / transformation
-    Experience in insurance, banking, fintech, or e-commerce
-    Proven track record delivering digital platforms or channel transformation

Knowledge:
-    Strong project management (Agile/Waterfall)
-    Understanding of APIs & system integration, Customer journey design, Digital sales funnels
-    Excellent stakeholder management & communication
-    Data-driven and growth mindset

Skills:
-    Good interpersonal skills
-    Good communication in English

Job’s attributes: Details oriented, ethics, and technology.