Description :
Receive and review motor insurance claims from customers via phone, email, or online platforms.
Assess initial claim information for completeness and accuracy.
Assign and dispatch claims to appropriate adjusters, repair shops, or field agents based on location, claim type, and workload.
Coordinate with customers, repair facilities, and internal teams to ensure timely processing and resolution of claims.
Track claim status and provide regular updates to customers and stakeholders.
Maintain accurate records of all dispatch activities and communications in the claims management system.
Escalate complex or urgent cases to supervisors or specialized teams as needed.
Ensure compliance with company policies, regulatory requirements, and service level agreements.
Graduate with bachelor’s degree. Insurance or customer service field is a plus.
Experience in claims processing, dispatch, or a related customer service role preferred.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Proficiency with claims management software and standard office applications.
Ability to work under pressure and handle high call volumes.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Vipond Fire Protection, part of Chubb Fire & Security, now has an opportunity for a Sprinkler Design Engineer for a remote opportunity. Following recent business wins were keen to add to our Engineering team to manage fire protection systems locally to Bruntwood. This role can be office based, hybrid or remote depending on circumstances.