Are you passionate about operational excellence and delivering exceptional customer service? Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic team. In this role, you will play a pivotal part in managing customer support requests, supervising operational procedures, and driving process improvement initiatives across our European operations. This is a 12 month contract position.
Key Responsibilities:
Act as a trusted business partner and consultant, serving as the main liaison between Chubb and external Third-Party Administrators (TPAs), ensuring smooth communication and compliance with company policies.
Deliver outstanding customer service support by fulfilling customer requests, issue resolution, and responding to inquiries through various channels.
Demonstrate active listening skills to fully understand customer needs, recognizing both verbal and non-verbal cues to provide tailored solutions.
Oversee portfolio administration tasks, including booking premiums, issuing documents, and handling broker requests with meticulous attention to detail.
Analyze big data and customer trends to identify actionable insights, accelerate innovation, and drive operational efficiencies.
Collect, analyze, and interpret data to support business decisions and present findings to stakeholders.
Monitor and evaluate service delivery effectiveness, ensuring all activities meet or exceed desired standards and agreements.
Maintain accurate records in line with company records management policies and procedures.
Proactively identify opportunities for operational excellence, optimizing resources and improving efficiency in all transactions and services.
Troubleshoot and resolve issues by diagnosing problems, determining possible resolutions, and implementing effective solutions.
Adapt to rapidly changing environments, demonstrating strong multi-tasking and prioritization skills while maintaining a high level of accuracy.
Manage time effectively to accomplish work, projects, and goals within deadlines.
Support postroom and indexing activities, ensuring seamless policy documentation and incident response processes.
What we offer in return:
Our core values—Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform at their best.
Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
We ensure our recruitment process is inclusive and accessible. If you require reasonable adjustments, please let us know in your application or during discussions with our recruiters.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Vipond Fire Protection, part of Chubb Fire & Security, now has an opportunity for a Sprinkler Design Engineer for a remote opportunity. Following recent business wins were keen to add to our Engineering team to manage fire protection systems locally to Bruntwood. This role can be office based, hybrid or remote depending on circumstances.