The Software Engineer, Client Data Services supports client data integration, file-based workflows, reporting automation, and production issue resolution. This role partners with engineering, infrastructure, operations, and client teams to help ensure reliable data movement, accurate file processing, and timely support for service delivery. This position reports to the Client Data Services Manager.
Essential Functions
- Build, maintain, and support file-based client data integrations.
- Troubleshoot inbound and outbound data flows, transmission failures, and processing exceptions.
- Support SFTP connection setup, authentication workflows, SSH key generation, and certificate renewal activities.
- Partner with infrastructure and security teams to resolve access, firewall, and connectivity issues.
- Monitor recurring jobs, data loads, and file delivery processes.
- Investigate failures, identify root causes, and implement corrective actions.
- Support production incidents involving reporting, file generation, and system dependencies.
- Coordinate with engineering and operations teams to support timely resolution and service continuity.
- Generate, validate, and transform structured data files for clients, vendors, and internal systems.
- Support automation of recurring operational tasks and reporting workflows.
- Assist with baseline file creation, historical reporting, loss runs, exit files, and note feeds.
- Recommend and implement process improvements to reduce manual intervention and improve reliability.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Data Analytics, Engineering, or a related field, or equivalent practical experience.
- 3–5 years of experience in software engineering, technical operations, application support, or systems integration.
- Experience with file-based integrations, data processing, or production support.
- Working knowledge of SFTP, SSH, authentication workflows, and connectivity troubleshooting.
- Experience with API authentication, encryption, and certificates.
- Strong SQL, Excel, and structured data analysis skills.
- Experience with data mapping, source-to-target analysis, and validation of file outputs against database records.
- Ability to troubleshoot issues across systems and collaborate with cross-functional technical teams.
- Strong communication, documentation, and problem-solving skills.
- Ability to balance hands-on technical work with cross-team coordination.
- Demonstrated interest in automation and process improvement opportunities.
- Strong analytical and debugging skills.
- Effective attention to detail and a collaborative working style.
- Experience in insurance technology, claims systems, or client reporting environments preferred.
Sponsorship, now or in the future, is not available for this role. Applicants must be legally authorized for employment in the U.S. without need for current or future employment-based sponsorship.
ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre- and post-loss services.
The pay range for the role is $90,000 to $143,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
