Operations Support Officer

The main goal of this position is to help Global Services and Multinational Service Units by completing various tasks. As a Commercial MN Operations Support Officer, you will:
• Create records in different systems like Workview and Underwriting tools.
• Book premiums and other charges in financial systems.
• Prepare policy documents and send them to onshore teams or brokers as instructed.
• Update tools and systems as needed.
• Handle midterm transactions such as endorsements, cancellations, reversals, rebooking, and more.
Additionally, you may be asked to perform other tasks as needed, such as issuing certificates, managing claims experience, and filing. These tasks are important for supporting the Underwriters and Business in gaining more clients. This role is a great opportunity to enhance your skills and contribute to the team's success.
As an MN Operations Support Officer, you are required to be able to support multiple countries so that the countries can address the needs of the business that operate across in compliance with international regulations and standards.
Key Responsibilities:
1. Process requests according to business requirements.
• Understand MN servicing process workflow and be able to apply understanding to the processes.
• Assist with creation of records in relevant UW and workflow systems.
• Assist with updating financial systems as per documents received.
• Respond to business on necessary information in order to proceed with request.
• Create policy wordings and send to appropriate person as requested.
• Update necessary tools as needed. These are critical for proper updating especially to Regulatory.
• File completed transactions in the necessary filing system as provided by the company.
• Complete other significant transactions necessary to service an external customer including but not limited to Certificate issuance, generating Claims Experience, processing Letter of Authority, Broker Transfers, etc
2. Continuous Learning: Attend training requirements. Complete and pass training certification as needed
3. Collaboration: Assist with urgent requests as necessary where completion is within the day or earlier. Be able to support multiple countries as per allocation requires.
4. Continuous Improvement: Contribute and implement at least 1 Continuous Improvement idea annually individually or as a team
5. Customer Service: Deliver exceptional customer service by addressing inquiries, resolving issues, and providing timely updates on status of request
6. Quality Assurance: Ensure the quality of work is achieved by adhering to established standards and procedures, conducting self-reviews, and seeking feedback when necessary.
7. Teamwork: Collaborate with team members and other departments and raise any issues or challenges encountered to ensure a smooth workflow throughout the process.
8. Employee Orientation: Stay informed about company policies, procedures, and industry regulations to ensure compliance in all tasks performed.

Qualifications

• Minimum of 1 year of working experience in a BPO setting, preferably insurance industry
• Average computer skills especially MS Word and Excel
• Excellent attention to detail, with the ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal, with a focus on providing exceptional customer service.
• Ability to organize work effectively, methodically and as a team and adjust to change driven by business needs.
• Ability to maintain a high level of quality in all tasks to ensure the company achieves the right customer service
• Ability to handle sensitive information with confidentiality and professionalism.
• Possess strong customer service behaviour.
• Ability to work independently and collaboratively in a fast-paced environment.