Claims Transformation Solutions & Enablement
Process Engineer, North America Claims
Engineer will be part of Chubb’s North America Claims Transformation Solutions & Enablement Team and will be responsible for leading and executing process transformation initiatives across Claims. As a Process Engineer, you will play a critical role in driving operational efficiency, enabling continuous improvement, and elevating customer experience through innovative, technology-forward solutions.
You will work closely with product owners to support the design and implementation of transformative capabilities, while proactively identifying and executing process improvements that simplify claims handling and advance the Claims Transformation roadmap. This role blends deep claims knowledge, data-driven process analysis, AI-enabled productivity, and project and program management to lead high-impact initiatives across the claims function.
In this role, you will collaborate with stakeholders across Claim Operations, Claims Business Units, and IT to develop and deliver technology solutions that support claim best practices and advance business strategies. You will support cross-regional and cross-functional projects with multiple stakeholders, and success requires strong analytical skills, technical competency, clear communication, and a genuine enthusiasm for working in a fast-moving, constantly evolving environment. You will leverage your process orientation, analytical thinking, coaching capability, and comfort with emerging technology to identify, define, plan, and implement transformative projects, process improvements, automation solutions, and organizational change.
The ideal candidate is intellectually curious, embraces change as an opportunity, and actively seeks out new tools and approaches, including AI-powered technologies, to continuously improve how work gets done.
Responsibilities
- Engineer and deliver continuous improvement and transformation initiatives that are compelling, motivate stakeholders, drive change, create measurable value, and secure buy-in from business leaders.
- Orchestrate implementation and change management of solutions within the business; communicate project status, issues, and risks to internal and external teams on a regular basis.
- Conduct discovery, document current state processes, and identify areas of significant transformation opportunity throughout claims.
- Leverage data analysis, feedback channels, and process metrics to identify areas of improvement that drive simplification in claims handling, create repeatable processes, streamline systems, improve the customer experience (internal and external), and eliminate pain points.
- Apply AI-powered tools and generative AI assistants to accelerate process documentation, gap analysis, requirements development, and other transformation deliverables, modeling effective use of emerging technology for the broader team.
- Identify opportunities to optimize resource throughput and capacity utilization; develop strategy and long-term organizational plans with leadership.
- Create or utilize project and program management tools (project plans, status updates, stakeholder analyses, etc.) to scope, monitor, resource, execute, and communicate the status of multiple workstreams across various initiatives.
- Create or utilize business process documentation (process maps, job aids, etc.) to capture process steps, interdependencies, and the applications used to complete transactions.
- Coordinate claims business owners, IT development teams, and other relevant stakeholders to define scope, requirements, design, develop, test, deploy, and monitor solutions as needed.
- Establish consistent standards and practices within the team and across Claims globally.
- Support planning and execution of large-scale technology implementations and operational transformation initiatives.
- Represent business stakeholders in Agile project delivery.
- Maintain alignment with the broad Claims Transformation vision and roadmap, and actively contribute to its evolution.
- Support the strategic direction for the core claim management and processing platform by providing oversight on the conceptualization, development, and delivery of new functionality.
- Maintain accurate and complete documentation (business process flows, end-user training materials, system user guides, etc.) utilizing tools such as SharePoint, MS Teams, JIRA, Visio, and Excel.
Qualifications
- Bachelor’s Degree is recommended, but relevant claims experience will be considered.
- Experience leading process discovery, process analysis, process design, or process optimization in a transformation or continuous improvement context.
- Demonstrated ability to influence at multiple levels on relevant issues and challenges to secure buy-in and drive change.
- Genuine learning agility; quickly grasps new concepts and emerging technologies, proactively seeks out development opportunities, and continuously expands expertise.
- Intellectual curiosity and a natural inclination to question how things work, explore new approaches, and identify better ways of doing things.
- Thrives in a constantly changing, fast-paced environment where priorities evolve and transformation is ongoing; views ambiguity as an opportunity rather than an obstacle.
- Strong analytical and problem-solving skills; ability to deconstruct complex problems and determine viable solution options using data as a guide.
- Solid execution capability with attention to quality, adherence to deadlines, and a positive impact on the customer experience.
- Process orientation with strong attention to detail and a focus on repeatability and scalability.
- Clear understanding of root cause analysis and the ability to suggest creative, practical resolutions.
- Familiarity with AI-powered productivity tools (such as Microsoft Copilot, Claude, or similar generative AI assistants) and a demonstrated willingness to incorporate AI-enabled workflows into day-to-day transformation work to drive efficiency and output quality.
- Openness to adopting new and evolving technologies, including enterprise AI platforms, as they are introduced, and an ability to help others do the same.
- Knowledge of digital and automation solutions in the marketplace and how they apply to the insurance industry.
- Robust communication and presentation skills, verbal and written.
- Self-motivated, results-driven, and well-organized.
- Proficiency with Microsoft suite, specifically PowerPoint, Visio, and Excel.
- Agile, Waterfall, or other project management methodology experience.
The pay range for the role is $80,300 to $117,700. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
