Senior Financial Lines Claims Adjuster

We have a new role available for a Regional Senior Claims Adjuster to manage a diverse portfolio of Financial Lines Professional Indemnity and Healthcare claims, with a primary focus on Chubb Global Markets business written in North America, the UK and internationally. This is a varied and high-impact role, handling complex and high-severity claims from inception through to resolution while delivering best-practice, high-quality outcomes. The role will be based in our Birmingham office.

You’ll also have the opportunity to work across other Financial Lines sub-classes, including Management Liability, Employment Practices Liability, Crime, Commercial Legal Liability and Directors & Officers insurance.

Key Responsibilities: 

• Negotiating claim settlements with policyholders, insurers, brokers, solicitors, loss adjusters and other third parties.
• Managing your own caseload to ensure prompt, accurate and timely file resolution, while controlling vendor expenses.
• Working within the CODE framework and Claims Proposition, with a strong focus on service delivery, compliance and regulatory requirements, including complaints handling.
• Supporting team and individual goals, and working with third-party service providers to maintain claims service standards.
• Representing Chubb at internal and external meetings, including reviews with brokers, key clients and London market representatives.
• Building and maintaining strong client relationships and key accounts through clear, timely correspondence.
• Providing guidance and support to Claims Adjusters, Senior Claims Adjusters, managers and underwriters, including projects and ad hoc tasks

Qualifications

• Experience in Financial Lines products from an underwriting, claims, adjusting or legal advisory background. 
• Experience or knowledge of Directors & Officers insurance is preferred, but not essential. 
• Minimum GCSE level, with A Level or equivalent preferred. 
• Legal, Economics or Business qualifications are preferred but not essential. 
• Competence in Microsoft Office and a solid understanding of the insurance/reinsurance market. 
• ACII study completed, underway, or a willingness to undertake it, or an equivalent country qualification. 
• Customer relationship management experience or exposure would be beneficial. 

We offer in return!

Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, hybrid working options, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program.

Integrity. client focus. respect. excellence. teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.