To support and enable team member (Approx 5-6 Supervisors) in sales delivery and daily operation to achieve target productivity rate, quality assurance
- To provide on-the-job technical and soft skill support so as to ensure team members are competent and effective in operations
- To ensure all team members understand and comply with the company’s policies and customer’s expectations (QC , Script)
- To ensure that team members are familiar with product knowledge and program specifications
- To develop Supervisor’s management & leadership skills
- To ensure weekly and monthly tracking reports and other sales and revenue figures are updated and accurate
- To closely monitor productivity rate and to proactively respond with action items to improve results.
- To review goal for each team based on daily, weekly and monthly management reports and intiate plans to improve results
- To monitor lead management and rostering of staff in an effective and fair manner including attendance / maintain low staff turnover rate.
- To monitor attendance and maintain low staff turnover rate
- To manage TM cost through billable hour method
- To prepare Monthly Report (Sales Performance, Call Leads, Telemarketing Activities, Monthly summary report for campaign activities)
- To proactively seek feedback to facilitate improvements in sales, service, operations efficiency and customer satisfaction
- To handle and resolve enquiries escalated from team members as necessary
Bachelor’s degree in any field related
Experience in managing sales team for 2-4 years
Knowledge required: MS-Office and call center management tools
Competencies required: excellent sales and problem solving skills and good leadership & people management skills
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Vipond Fire Protection, part of Chubb Fire & Security, now has an opportunity for a Sprinkler Design Engineer for a remote opportunity. Following recent business wins were keen to add to our Engineering team to manage fire protection systems locally to Bruntwood. This role can be office based, hybrid or remote depending on circumstances.