- Do you speak fluent French and English?
- Would you like to join a market leading global business and learn more about the Insurance industry?
We have a new role available within our Madrid office for a French Speaker to join our Global Services Team
In this role you will provide Account Management Services to Global Accounts incoming to Chubb EMEA from our Worldwide Multinational network. You will be responsible for the issuance and delivery of policy documentation for renewal and new business, endorsements and associated administrative within Chubb’s agreed standards across by adopting the 'right first time' principle (100% data quality checking prior to issuance & booking).
The role also involves working closely with Global Service teams across the Chubb Global Network, Underwriting, Credit Control, and other internal stakeholders where required.
Responsibilities:
- Ensure that all handled programmes and policy documentation are issued to agreed service standards and corporate guidelines.
- Build strong relationships with Underwriters, Clients, Brokers, Chubb Offices and other external parties, become the main focal and contact point for all service matters relating to their accounts.
- Supporting Chubb’s business development and client relationship activities.
- Account handling and supporting Global Client Service Executive’s and Underwriters on relevant account/activities.
- Assist where required with ongoing Projects that are identified throughout a given year for better improvement to the Global Services Department.
- Make sure that Chubb’s Service Standards are met and, if possible, exceeded in the implementation of Global Programmes.
- To work within the framework of Chubb ethical and service standards.
Qualifications
- Native/Advanced French language skills
- Advanced language skills in English
- Working experience within the Insurance Industry is desirable.
- Previous experience of servicing multinational insurance projects is preferred.
- Competent in Microsoft Office – especially Excel.
- Strong customer service skills and customer centric attitude, as well as attention to detail and the desire to deliver and improve quality.
- Problem resolution and decision-making skills.
- Ability to work in a team environment as well as on own initiative.
What we offer in return!
- 32 days of vacation a year
- 2 days working from home option + additional flexible days
- Working from home allowance
- Entry time flexibility
- Private medical insurance
- Life and accident insurance
- Meal allowance
- Pension plan
- Stock purchase plan
- Flexible compensation scheme
- Wellhub
- Employee assistance program
- Comprehensive Learning & Development offer
Our core values—Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform at their best.
Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
We ensure our recruitment process is inclusive and accessible. If you require reasonable
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
