Customer Service Representative

Overview

About the Role:

Hey there! Are you someone who is organized, loves diving into details, managing projects like a pro, and communicating with customers like a champ? If so, you might just be the perfect fit for our team!

We are seeking a detail-oriented Customer Service Representative to join our team in New Paltz, NY!

Position: Customer Service Representative

Location: New Paltz, NY

Hours: Monday to Friday, 8:00 am to 4:30 pm

Pay: $21.00–$25.00 per hour (based on experience)

Responsibilities

Responsibilities:

• Coordinate with sales, design, production, accounting and external suppliers to address packaging needs, quotes, and orders
• Craft detailed Specs based on feedback from the sales and the customer
• Generate accurate quotes for customers, considering package usage & type, dimensions, production method,  and time to produce
• Deliver formal quotes to customers and sales reps via email
• Process customer purchase orders with precision
• Maintain customer accounts, including shipping locations and special requirements
• Conduct thorough reviews of your work and that of your peers to ensure accuracy

Qualifications

Who we're looking for:

• Ideally, you'll have previous experience in business-to-business, customer service, Sales Support or spec building. But if you're a quick learner with a passion for the job, we're eager to hear from you!
• Strong organizational skills is a must in this role
• Excellent mathematical abilities, including working with fractions and measurements.
• Obsessive attention to detail and a drive for continuous improvement
• Stellar communication skills, integrity, and accountability
• Familiarity with resource planning software is a plus
• Strong computer skills, particularly in Microsoft Office (Word, Excel, Outlook)
• Comfortable working with paper filing systems
• High school diploma or equivalent (some college preferred)

Pay & Benefits

We invest in our employees and offer a competitive compensation and benefits package, including:

• Pay: $21.00–$25.00 per hour (based on experience)
• Medical, Dental, and Vision Insurance
• Company-sponsored Health Savings Account (HSA)
• 401(k) with company match
• Paid Vacation and Paid Sick Time
• Life Insurance
• Long-Term Disability Insurance
• Pet Insurance
• Semiannual Profit Sharing
• Paid training and professional development through the Council of Industry

Customer Service, CSR, Customer Service Representive, Inside Sales, Sales Support, Excel, Data Entry, CRM, ERP, Quotes,

Company Website

https://vikingpackaging.com

Company Profile

Viking Packaging has specialized in the manufacturing of corrugated packaging and providing logistical solutions to its clients, for the past 53 years. Viking is a 3rd generation family run business that continues to experience growth and improvement. Viking now serves a wide range of industries by delivering a high-quality product because they know packaging is fundamental to the operation of their customers.

Join Viking Packaging and be part of a dynamic team that values innovation, teamwork, and excellence in the packaging industry. We are well positioned with building expansion, new equipment, and experienced support staff to support sales growth. If you have the skills, experience, and drive, we'd love to hear from you.

Viking Packaging is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We are dedicated to providing a work environment where all individuals are treated with respect and dignity. If you require reasonable accommodation in the application or hiring process, please contact Human Resources at 845-883-6325