The Project Manager II - RPO (Recruitment Process Outsourcing) Implementation leads implementations for small to medium scale clients. The Project Manager II - Implementation maintains positive client relations and manages projects to completion. They are responsible for developing and managing project plan, tasks, timelines, milestones and deadlines as well as coordinating work with functional area leaders and monitoring and reporting on project status and issues.
Duties and Responsibilities:
- Assess/evaluate client needs for initial scope of project and determine project plan.
- Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
- Manage client expectations and cultivate the client relationship through implementation and stabilization.
- Assist other team members with client engagements when appropriate.
- Coordinate and respond to client issues.
- Responsible to managing to scope outlined in SOW and escalating scope creep as identified.
- Develop and manage project plan, tasks, timelines, milestones and deadlines.
- Coordinate work with functional area leaders & work stream owners. Monitoring and reporting on project status and issues.
- Provide on-line meetings and conference calls to orientate a new client and project manage the implementation of a new partnership.
- Responsible for providing clients with implementation plans, which include project schedules, work plans, risk analysis, communications documents, training plans, etc.
- Responsible for utilizing (and creating) documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to the client.
- Assist team in updating all implementation deliverables as required with new process rollouts.
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
- Where required support with process and change management activities.
- Other duties as assigned.
Position Requirements
Education:
- Bachelor’s degree or equivalent preferred.
- Professional PM certification/accreditation e.g. PMP, Prince 2, etc. preferred.
Experience:
- 3-5 years’ experience in talent acquisition, HR or related area required.
- 3-5 years’ experience in Project Management required.
- General knowledge of recruitment industry and RPO (Recruitment Process Outsourcing) required.
Exposure:
- Handle multiple projects simultaneously and thrive in a fast-paced environment required.
- Possess a unique blend of business and technical savvy as well as a keen attention to detail and ability to effectively manage Implementations required.
- Demonstrate previous project management and leadership experience, with a strong process focus, exceptional interpersonal and technology skills required.
- Proficient with Microsoft Suite (Excel, Word, PowerPoint, Outlook, and other project management software required.
- Strong relationship and influencing skills – high emotional intelligence required.
- Articulate and ability to effectively communicate and engage with stakeholders at all levels required.
Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.
Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at [email protected]
