POSITION: Move in Coordinator REPORTS TO: Director of Sales and Marketing FLSA: Hourly OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.
POSITION SUMMARY:
As a Move-In Coordinator within our senior living community, you will play a pivotal role in ensuring a smooth transition for residents into our facility. Your primary responsibility will be to manage all aspects of the move-in process, from initial contact with prospective residents and their families to facilitating the move itself. You will serve as a compassionate guide and support system, ensuring that each resident feels welcomed, informed, and comfortable throughout the transition period.
ESSENTIAL JOB FUNCTIONS: Supports the mission, vision, and goals of the organization, upholding and promoting company culture and vision. Serve as the primary point of contact for residents and their families during the move-in process. Coordinate with various departments (e.g., sales, marketing, maintenance) to ensure a seamless transition for residents. Assist residents with completing necessary paperwork and documentation.
Coordinate moving logistics, including scheduling movers, arranging transportation, and coordinating with maintenance staff for any necessary preparations in the resident's new home. Provide guidance and support to residents and their families as they navigate the move-in process. Conduct thorough orientations for new residents, introducing them to staff members, amenities, and community policies. Address any questions or concerns that residents may have during the orientation process.
Provide ongoing support to residents and their families as they settle into their new environment. Serve as a resource for residents, helping with navigating community resources and services. Cultivate positive relationships with residents and their families, fostering a sense of trust and confidence in our community. Collaborate with the sales and marketing team to promote resident satisfaction and retention. Attends training courses at community and maintains up to date monthly, quarterly, annual training through designated Learning Management System (LMS).
Other duties as assigned, and which relate to the success of the community and the care, comfort, and happiness of our residents.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
CILE Senior Living offers seniors an elevated way of life, where comfort, connection, and joy thrive. They provide transportation services to their residents.