Assistant Level 1 - Collections and Recovery

We are looking for an Assistant Level 1 - Collections & Recovery to support recovery activities and help customers manage overdue payments. You will work with customers to understand their needs, offer practical solutions, and recover outstanding balances while delivering a positive customer experience and protecting the organisation’s assets.

Added,
11/30/2026

Closing Date,  7/24/2026

Job Reference Number  req241

+(230) 203 6800

Cim Finance – St George.MUS

[email protected]

Assistant Level 1 - Collections and Recovery

We are looking for an Assistant Level 1 - Collections & Recovery to support recovery activities and help customers manage overdue payments. You will work with customers to understand their needs, offer practical solutions, and recover outstanding balances while delivering a positive customer experience and protecting the organisation’s assets.

Added
11/30/2026

Closing Date,
7/24/2026

Job Reference Number req241

+(230) 203 6800

Cim Finance – St George.MUS

[email protected]

• Contact customers with overdue accounts and follow up until payments are up to date
  
• Keep customer records accurate and updated after each interaction
  
• Discuss suitable repayment options based on company guidelines
  
• Record all customer conversations clearly in the system using the correct codes
  
• Escalate accounts for legal recovery if there is no progress within the required timeframe
  
• Follow all collections processes, internal policies, and regulatory requirements
  
• Maintain well-organised and complete documentation in line with company standards
  
• Meet all deadlines when submitting information to internal and external stakeholders
  
• Treat every customer fairly, with professionalism and respect
  
• Respond to customer questions and provide full support when needed
  
• Deliver a high level of service to ensure a positive customer experience
  
• Stay updated on changes in processes, credit practices, and regulations
  
• Take part in training and learning opportunities to develop your skills
  
• Share best practices and contribute to team success
  

• Minimum HSC qualification
  
• Previous experience in debt collection is a plus
• Good communication and active listening skills
• Good negotiation skills
• Fluent in both English and French
  
• Comfortable using Microsoft Office tools (Excel, Word, PowerPoint)

About Us

We nurture and support our talents providing them a dynamic, exciting, value-driven and inspiring work environment to allow each individual to grow and embrace a unique and rewarding career.

Profile

Corporate culture is derived from the people that create it. Our people are at the heart of our business strategy and success. We focus on equal employment opportunity, diversity and inclusion in our recruitment process, making sure that we attract candidates from all backgrounds. We provide our people with a variety of tools — enriching professional experiences, daily coaching, and productive feedback — to help them make their professional lives productive and enjoyable.

We believe in equal opportunities

Cim Finance is committed to cultivating an inclusive and equitable workplace where everyone feels valued and empowered to grow. We welcome individuals from all backgrounds, identities, abilities, and life experiences. Diversity strengthens us. It fuels innovation, drives success, and enriches our collective experience. We are dedicated to providing our team with the support, resources, and opportunities they need to achieve their full potential.

Benefits