Assistant Level 1 - Issuing (6 months Contract)

Are you passionate about customer service and enjoy being on the move? Join us as an Assistant Level 1 – Issuing, where you'll help deliver a seamless customer onboarding experience by coordinating KYC verification appointments, ensuring compliance requirements are met, and supporting issuing activities with accuracy and efficiency. A valid driving licence is essential.

Added,
9/9/2026

Closing Date, 

Job Reference Number  req270

+(230) 203 6800

Cim House.MUS

[email protected]

Assistant Level 1 - Issuing (6 months Contract)

Are you passionate about customer service and enjoy being on the move? Join us as an Assistant Level 1 – Issuing, where you'll help deliver a seamless customer onboarding experience by coordinating KYC verification appointments, ensuring compliance requirements are met, and supporting issuing activities with accuracy and efficiency. A valid driving licence is essential.

Added
9/9/2026

Closing Date,

Job Reference Number req270

+(230) 203 6800

Cim House.MUS

[email protected]

• Understand and adhere to Cards policies, procedures, and confidentiality requirements.
• Communicate professionally with customers and provide a high standard of service.
  
• Review, validate, and process KYC documentation and new applications accurately and in compliance with requirements.
  
• Identify, escalate, and assist in resolving customer issues and complaints while contributing to customer satisfaction initiatives.
  
• Maintain a good understanding of CIM Finance's Cards & Payments products, services, systems, and tools.
  
• Participate in issuing campaigns, sales initiatives, roadshows, outbound calling activities, and other business development efforts.
  
• Support customers through activities such as card activations, declined transaction follow-ups, and other service-related interactions.
  
• Collaborate effectively with colleagues and stakeholders to ensure the timely completion of tasks and business objectives.
  
• Contribute to a positive, inclusive, and customer-focused team culture.
  
• Provide support at service counters and undertake other related duties as required to support business operations.

• Higher School Certificate (HSC) or an equivalent qualification.
  
• Up to 2 years of relevant work experience in a similar industry.
  
• Valid driving license (where required for the role).
  
• Good communication skills, with the ability to engage effectively with a diverse range of customers and stakeholders.
  
• Good written communication skills, including the ability to draft clear and professional emails.
  
• Confidence in building positive customer relationships and engaging with prospective customers in a professional way.

About Us

We nurture and support our talents providing them a dynamic, exciting, value-driven and inspiring work environment to allow each individual to grow and embrace a unique and rewarding career.

Profile

Corporate culture is derived from the people that create it. Our people are at the heart of our business strategy and success. We focus on equal employment opportunity, diversity and inclusion in our recruitment process, making sure that we attract candidates from all backgrounds. We provide our people with a variety of tools — enriching professional experiences, daily coaching, and productive feedback — to help them make their professional lives productive and enjoyable.

We believe in equal opportunities

Cim Finance is committed to cultivating an inclusive and equitable workplace where everyone feels valued and empowered to grow. We welcome individuals from all backgrounds, identities, abilities, and life experiences. Diversity strengthens us. It fuels innovation, drives success, and enriches our collective experience. We are dedicated to providing our team with the support, resources, and opportunities they need to achieve their full potential.

Benefits