Team Leader - Contact Centre

Are you an experienced leader who is passionate about customer service excellence and developing high-performing teams? Join CIM Finance and play a key role in leading our Contact Centre operations while ensuring exceptional customer experiences across every interaction.

Added,
9/18/2026

Closing Date, 

Job Reference Number  req280

+(230) 203 6800

Generic Location.MUS

[email protected]

Team Leader - Contact Centre

Are you an experienced leader who is passionate about customer service excellence and developing high-performing teams? Join CIM Finance and play a key role in leading our Contact Centre operations while ensuring exceptional customer experiences across every interaction.

Added
9/18/2026

Closing Date,

Job Reference Number req280

+(230) 203 6800

Generic Location.MUS

[email protected]

• Lead, coach and motivate a team of Contact Centre colleagues to deliver excellent customer service and achieve performance targets.
• Monitor service levels, quality standards, customer satisfaction, productivity, and operational performance.
• Conduct regular one-to-one sessions, provide constructive feedback, and support the development of team members through coaching and training.
• Drive continuous improvement by identifying operational efficiencies, service enhancements, and customer experience opportunities.
• Manage escalations, customer complaints, workforce planning, and roster scheduling to ensure smooth daily operations.
• Support strategic projects and act as a backup to the Contact Centre Manager when required.

• Diploma in Management, Business Administration, or a related field would be an advantage.
• Minimum 5 years' experience in a Contact Centre or similar customer service environment, including people management responsibilities.
• Strong leadership, coaching, communication, and problem-solving skills.Customer-focused, results-oriented, and able to thrive in a fast-paced environment

Ready to inspire teams, elevate customer experiences, and make a real impact? Apply now and join the CIM Finance team!!

About Us

We nurture and support our talents providing them a dynamic, exciting, value-driven and inspiring work environment to allow each individual to grow and embrace a unique and rewarding career.

Profile

Corporate culture is derived from the people that create it. Our people are at the heart of our business strategy and success. We focus on equal employment opportunity, diversity and inclusion in our recruitment process, making sure that we attract candidates from all backgrounds. We provide our people with a variety of tools — enriching professional experiences, daily coaching, and productive feedback — to help them make their professional lives productive and enjoyable.

We believe in equal opportunities

Cim Finance is committed to cultivating an inclusive and equitable workplace where everyone feels valued and empowered to grow. We welcome individuals from all backgrounds, identities, abilities, and life experiences. Diversity strengthens us. It fuels innovation, drives success, and enriches our collective experience. We are dedicated to providing our team with the support, resources, and opportunities they need to achieve their full potential.

Benefits