- To work and perform dunning to all delinquent customer.
- To negotiate and provide assistance to customer.
- To meet the monthly target on monies recovered, lowering Impaired exposure, Increase Impaired declassification & to maximize recoveries.
- To carry out all the recoveries functions as per the assigned account as set by the management.
- To ensure conversation with customer is synchronize with follow up action codes and remarks updated in Collection & Recovery Systems
- To achieve, meet and exceed targets set by the Bank.
- Ensure compliance with systems, controls and guidelines of the Bank.
- To ensure comply to the circulars and guidelines outlined in delivering results.
- Ensure prompt and appropriate action and follow up for all assigned accounts.
- Update proper remarks in the collection system on the follow up actions taken.
- To review, propose and recommend appropriate recoveries actions for approval i.e. Skip tracing, field verification legal action etc.
- Attend to customer inquiries and complaints. (Walk in or call)
- Carry out action plans and strategies set by the management.
- Undertake any other duties and responsibilities as assigned by Management from time to time.
- Negotiate, evaluate and recommend repayment proposals for settlement or monthly repayment.
- Submission of proposal and recommendation to approving authorities.
Monitor and follow up on approved Program Payment and Compromise Settlement.
