- Monitoring on accounts under Program Payment.
- Calling on accounts under Program Payment and attending to hirers’ proposals and negotiation on settlement.
- Make a recommendation for approvals.
- Updating latest hirers / guarantors information in system.
- To ensure conversation with customer is synchronize with follow up action codes and remarks updated in Collection & Recovery Systems
- Prepare submission of proposal and recommendation including AKPK Matrix II accounts to higher approving authorities.
- Check and signs Letter of Offer and any correspondences with hirers such as; memo of uplifting from blacklisting.
- Prepare memos on CP/BN withdrawal and reallocation of payments.
- Attend and reply to complaints case within the dateline.
- Attend to any enquiries.
- Establish good working relationship and support from all levels.
To attend to all other functions assigned from time to time.
