1. To attend and investigate on customer disputed transactions through CIMB Self Service Terminals (SST)/ CIMB Clicks made by proprietary customers and other Financial Institutions.
2. To liaise with other Financial Institutions on status of customer disputed transactions.
3. To attend to email and calls from branches/ CRU/ Call Centre and other Financial Institutions on customers’ disputed transactions.
4. To prepare daily and monthly reports.
5. Any other responsibilities/tasks as assigned by the Management from time to time.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
CIMB Group is a leading ASEAN universal bank, offering a comprehensive range of financial solutions.