Business Services Associate - Patient Helpdesk (Bank)

Business Services Associate (Bank)
Circle Business Services - Cheadle
Bank Shifts
Salary: £12.71 per hour

Circle Business Services is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. 

We have an opportunity for a Business Services Associate to join their team of staff in the Credit Control department.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties of this role include:

• Handle inbound calls on our ‘Patient Payments’ and ‘Patient Queries’ phone lines relating to the invoices we raise for treatment

• Provide excellent customer service whilst managing a high level of enquiries

• Liaise with internal and external departments within Circle Health Group to resolve queries concerning patients’ invoice accounts. 

• Follow up on queries in a prompt manner either by telephone or email

• Maintain positive working relationships across Business Services and the wider finance function.

• Ensure compliance with statutory obligations, financial regulations, internal audit standards and company policies.

• Support continuous improvement initiatives to streamline Credit Control processes and enhance efficiency.

• Complete all role-related and mandatory training and support ad-hoc tasks as requested by management.

Applicants should meet the following criteria:

• Strong customer service and interpersonal skills, with the ability to handle queries professionally.

• Experience using financial systems and MS Excel (basic to intermediate level).

• Strong technology skills to enter, report, store and manage data accurately.

• Ability to manage workload effectively, meet deadlines and prioritise tasks.

• Good numeracy and literacy skills.

• GCSEs (or equivalent) in Maths and English at grade C/4 or above.

• Understanding of invoice processing and accounts payable principles (desirable).

Salary & Benefits:

Circle Health Group offers a competitive hourly rate.

“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy”