**Customer Service Representative | Entry-Level Logistics Coordinator - Fort Wayne, Indiana**
Are you ready to launch your career in a dynamic, fast-paced logistics environment? We're seeking a motivated and detail-oriented Customer Service Representative to join our growing team in Fort Wayne. In this entry-level logistics coordinator role, you'll be the backbone of our operations—managing shipments, supporting our drivers, and ensuring our customers receive exceptional service every step of the way. If you're organized, customer-focused, and eager to grow with a collaborative team, we want to hear from you!
- Enter new load orders into our proprietary web-based software with accuracy and efficiency
- Initiate and conduct "check calls" to track and trace drivers on all pickups and deliveries
- Communicate clearly and professionally with drivers to ensure accurate documentation and timely updates
- Monitor freight movement across multiple tracking systems to verify accurate delivery times and proactively notify customers of any potential delays
- Maintain, organize, and collect proper paperwork and documentation for each shipment
- Work cooperatively with Sales, Dispatch, and other team members to troubleshoot customer concerns and develop effective solutions
- Provide clear, concise communication to customers regarding shipment status and any issues that may arise
- Balance multiple tasks simultaneously while maintaining attention to detail and meeting deadlines
- Support the team's efforts by ensuring visibility and maintaining accurate records for all loads
**Required Qualifications:**
- High school diploma or equivalent
- 1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics
- Strong attention to detail and organizational skills
- Ability to prioritize, balance, and manage multiple tasks in a fast-paced environment
- Proficiency with Microsoft Suite and Google Drive
- Excellent written and verbal communication skills
- Demonstrated ability to work effectively in a team-oriented environment
- Problem-solving mindset with the ability to think analytically
- Time management and adaptability skills
- Customer empathy and patience when handling inquiries and concerns
**Preferred Qualifications:**
- Associate's degree or higher
- Call center or customer service experience
- Previous experience in the logistics or transportation industry
- Familiarity with logistics software or web-based tracking systems
- Experience working in a high-volume, deadline-driven environment
All your information will be kept confidential according to EEO guidelines.
