We are seeking a detail-oriented and customer-focused Driver Services Representative to join our dynamic team in Panama City, Panama. This is an excellent opportunity to launch or advance your career in transportation and logistics operations. In this role, you will serve as the essential link between our drivers, customers, and internal operations, ensuring seamless coordination and exceptional service delivery. You will work in a fast-paced environment where your organizational skills, communication abilities, and problem-solving mindset will directly impact customer satisfaction and operational efficiency. As you grow with us, you'll develop a comprehensive understanding of how driver services and logistics operations work, from load coordination to shipment tracking, while supporting our drivers and customers with professionalism and empathy.
- Respond to driver inquiries and customer concerns with empathy and professionalism, providing clear and concise information while maintaining a supportive demeanor
- Coordinate driver communications and schedules with accuracy and attention to detail, ensuring all information is entered correctly into proprietary web-based software systems
- Conduct proactive outreach to drivers throughout pickups and deliveries, maintaining transparent communication while building strong, collaborative relationships
- Monitor driver status and freight movement across multiple tracking platforms to verify accurate delivery times and proactively notify customers of any potential delays or issues
- Collect, organize, and maintain proper documentation for each driver interaction and shipment, ensuring all records are complete, accessible, and compliant with company standards
- Balance multiple tasks simultaneously while maintaining organizational systems and meeting daily performance goals with efficiency and resilience
- Provide support to drivers by addressing concerns, resolving issues, and offering guidance in a supportive and empathetic manner
- Collaborate cross-functionally with internal teams to ensure seamless operations and consistent service delivery
- Maintain consistent communication volume while prioritizing quality interactions and customer satisfaction
- Demonstrate flexibility and adaptability in responding to changing operational needs and driver requirements
**Required Qualifications:**
- High school diploma or equivalent
- 1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics
- Strong attention to detail and ability to maintain accuracy while managing multiple tasks simultaneously
- Excellent written and verbal communication skills with the ability to communicate clearly and professionally
- Proficiency with Microsoft Suite and web-based software applications
- Demonstrated ability to prioritize, organize, and balance competing demands effectively
- Strong teamwork and collaborative skills with the ability to work cross-functionally
- Problem-solving abilities and resilience in fast-paced environments
- Time management skills and ability to meet performance targets consistently
- Knowledge of tracking and tracing systems or willingness to learn quickly
- Strong interpersonal skills and ability to build positive relationships with drivers and customers
- Ability to handle difficult situations with composure and professionalism
- Reliability, punctuality, and commitment to meeting deadlines
- Bilingual capability in Spanish and English (preferred for Panama City location)
**Preferred Qualifications:**
- Associate's degree or higher
- Previous call center or customer service experience
- Familiarity with logistics, transportation, or dispatch operations
- Experience with driver communication and coordination
- Knowledge of freight management or shipment documentation processes
- Experience working in a multicultural or international environment
- Familiarity with transportation industry standards and best practices
All your information will be kept confidential according to EEO guidelines.
