As a Track and Trace Representative, you will be responsible for ensuring shipments remain on schedule from pickup to delivery. Your key responsibilities will include:
- Enter and update shipment details with accuracy in our logistics system
- Conduct daily check calls with drivers to confirm pickup and delivery progress
- Monitor and track freight throughout the complete shipment lifecycle
- Identify potential delays and communicate timely updates to relevant stakeholders
- Collect and maintain accurate shipment documentation and records
- Collaborate with Sales and Dispatch teams to resolve shipment-related issues efficiently
- Manage a high volume of outbound calls, typically 100+ calls per day, maintaining professional communication standards
- Panamanian Citizens or work permit ONLY!
- Advanced English — spoken and written (English language is a valuable asset)
- 1-3 years of experience in logistics, dispatch, track & trace, call centers, customer service, or similar roles
- Strong communication and multitasking skills
- Excellent attention to detail and organizational abilities
- Ability to manage multiple shipments and priorities in a fast-paced environment
- Proficiency with Google Workspace and Microsoft Office
- Comfortable handling a high volume of outbound calls
- A proactive, team-oriented, solutions-focused mindset
- High school diploma required; associate degree or higher preferred
