Primary Responsibilities
- Develop a deep understanding of end customers throughout North America (NA) and identify opportunities to expand aftermarket businesses.
- Analyze the installed base of RTK and Schroedahl products across the region and determine aftermarket revenue entitlement based on actual field installations.
- Conduct site visits, plant walk-downs to key end users to assess valve operating conditions, evaluate equipment health, and provide maintenance recommendations to improve reliability and performance.
- Deliver technical training, product education, and application support to channel partners, customers, and end users.
- Prepare and maintain spare parts recommendations, valve operation manuals, maintenance procedures, and service documentation to support customer needs.
- Document and maintain detailed records of customer visits, including operational findings, installed base data, service opportunities, and technical reports.
- Manage and follow up on all aftermarket opportunities within NA for both RTK and Schroedahl product lines, including open quotations and project activity.
- Perform win/loss analysis on aftermarket opportunities and develop strategies to improve quotation conversion rates and overall aftermarket performance.
- Provide accurate weekly and monthly aftermarket sales forecasts for the NA region.
- Monitor accounts receivable (AR) performance, support collection activities, and assist in reducing overdue balances.
- Ensure all channel partner activities comply with CIRCOR trade compliance policies and applicable regulatory requirements.
- Perform additional duties and special projects as assigned by management.
Key Objectives
- Increase aftermarket revenue growth and win rates.
- Improve installed base visibility and entitlement capture.
- Strengthening customer relationships through proactive field engagement and technical support.
- Enhance channel partner capabilities through training and compliance management.
- Drive operational excellence through accurate forecasting, reporting, and documentation.
Required Qualifications
- Minimum of 5 years of hands-on experience in aftermarket sales within industrial equipment, valve, or process control industries.
- Strong knowledge of control valves, automatic recirculation valves (ARVs), or similar industrial equipment.
- Experience working with equipment spare parts, product configurations, and Bill of Materials (BOM) structures.
- Familiarity with value-selling methodologies and customer-focused sales processes.
- Proficiency in business and service management tools, including CRM, ERP, service portals, and related software applications.
- Strong communication and presentation skills with the ability to effectively engage external customers and channel partners.
- Willingness and ability to travel extensively and perform effectively in a fast-paced, results-oriented environment.
- Experience working directly with end users, engineering teams, maintenance personnel, and channel partners
Preferred Competencies
- Customer-focused mindset with the ability to manage challenging customer situations professionally and effectively.
- Strong teamwork and collaboration skills with a high level of accountability and ownership.
- Passionate, responsive, and results-driven approach to work.
- Open-minded, adaptable, and committed to continuous learning and professional development.
- Self-motivated with excellent organizational and problem-solving skills.
- Knowledge of installed-base management, equipment lifecycle support, and aftermarket service strategies.
- Ability to provide technical guidance, maintenance recommendations, and training to customers and business partners.
Education
- Technical education is required, preferably with a focus in Mechanical Engineering, Industrial Technology, or a related technical discipline.
Work Location
- Remote, with preference for candidate located in one of the following US regions:
- Gulf Coast
- Southeast
- Northeast
CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities
