At Circus (Xetra: CA1), headquartered in Munich, we are pioneering global developments in on-demand autonomous food production. Everything from creation to production and operation – enabled by seamlessly integrated cutting-edge robotics and transformative AI technology.
Our foundation rests in the extensive developments of groundbreaking robotics driven by artificial intelligence, previously the missing link in achieving true autonomous food automation. This is the moment for a new status quo: Just as autonomous driving will disrupt how we build cities, organize our days, and live our lives, so will we shift our whole reality around food.
Our Team is backing a paradigm shift in one of humanity's most important sectors with the sharpest minds in Robotics, AI, Engineering and Culinary, collaborating closely with industry-leading partners to revolutionize every aspect of the food service experience.
Join us as we forge ahead, crafting a future where the art of cooking and the science of technology converge to create a world that thinks differently about food than it has for thousands of years—a world where food means something new.
Our kitchens run on fully autonomous robotics and AI — cooking, plating, and cleaning without a chef in sight. Keeping that autonomy running smoothly in the real world still takes a team behind the scenes: operators on-site need hands-on support, whether that's loading silos or working through something a playbook doesn't cover.
As Technical Operations Manager, you'll be the direct line between on-site operators and 3rd-level support, managing incidents as they happen and making sure the right issue reaches the right team. Unit uptime and fast recovery times depend on this role — when something breaks, you're the one making sure it gets fixed quickly and doesn't happen again.
You'll work closely with Maintenance, Field Ops, and Engineering, and you'll own the systems — Jira, incident workflows, documentation — that keep the whole operation running smoothly as the fleet grows.
Incident Management
Manage incidents directly with on-site operators and 3rd-level support, from first report to resolution
Escalate recurring or systemic issues to hardware and software teams as improvement requests
Keep incidents moving — the right priority, the right owner, no bottlenecks
Workflows & Documentation
Maintain and improve incident workflows in Jira
Build automated workflows to cut manual ticket handling and speed up incident routing
Maintain process documentation, troubleshooting guides, and FAQs so the team always has a current reference
Flag process gaps before they turn into recurring problems
Coverage
Provide flexible shift coverage within the 06:30–21:00 window, Monday–Saturday (9-hour shifts incl. 1-hour break, 5 days/week)
Strong people and communication skills — you're clear and calm under pressure, across technical and non-technical audiences
An empathetic mindset and a genuine desire to help others
Keen attention to detail, especially in documentation and escalation handling
Solid experience providing remote technical support for software or hardware, in a mission-critical environment
Hands-on experience managing Jira projects and structuring incident workflows
Ability to make decisive calls at short notice
Ability to work on your own initiative
Based in or willing to relocate to Munich
Flexibility to cover shifts within the 06:30–21:00 window, Monday–Saturday
Experience managing incident workflows in tools like Intercom or Slack
Experience building automated workflows across multiple systems using tools like n8n, Make.com, Zapier, or similar
Background in robotics, automation, or industrial/technical operations
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Circus SE is a company that operates in the tech industry.