Overview
The Flight Training Billing Analyst enhances the customers' experience before, during and after flight training in order build lifelong customer/owner relationships. The Flight Training Billing Analyst is responsible to manage a variety of accounting activities including but not limited to processing invoices for billing customers, collecting customer payments, direct communication with customer regarding the billing of their account, supporting other members of the Flight Training Account Management and accounting teams as needed, among other activities. The Flight Training Billing Analyst must be enthusiastic in fostering Cirrus aircraft owners in the Cirrus Life training experience. The position is based at the Cirrus Vision Center in Knoxville, TN.
Responsibilities
- Oversee and develop all aspects of the flight training customer billing cycle, from training deposits to final invoicing for a global customer base.
- Ensure decision-making that balances the needs of each customer, the company, and promotes long-term viability of the business.
- Champion excellence in business ethics, integrity, and build an environment with a high level of morale, motivation and engagement.
- Provide input and work closely with the new ERP system that is being implemented.
- Collaborate with Flight Training Account Management, Sales, and Accounting teams to ensure invoicing is accurate to provide a world-class customer experience.
- Develop processes to ensure that all Flight Training Billing Analyst processes are scalable for future business growth across all Cirrus training locations.
- Provides excellent customer service to both internal and external customers, ensuring that issues are resolved in a prompt and professional manner.
- Maintain and create customer accounts and contacts in the ERP software.
- Analyze data from multiple systems and reconcile discrepancies.
- Responsible to issue and receive upwards of $5 - $10 million in annual flight training revenue.
- Participates in special projects across departments and provide directional feedback.
- Follow-up on delinquent payments.
- Manage all inbound customer payments using various payment methods.
- Monitor account aging and escalate aging reports to leadership.
- Wire and check claims to alert Account Managers of customer payments.
- Monitor completed training missions to better drive the on-time invoicing of incidentals and upsold training.
Qualifications
Required
- Bachelor's degree in accounting, finance or related field.
- 0-2 years of billing and/or financial experience, including customer facing duties.
- Strong customer service orientation.
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to work independently while navigating complex customer scenarios.
- Must be detail-oriented and conscientious in billing duties.
- Ability to prioritize and multitask in a dynamic environment.
- Ability to work with other departments.
- Ability to plan, design, execute, and supervise administrative processes to support customer service.
- Ability to clearly explain tasks when cross training to ensure uninterrupted customer service.
- Well versed in standard Microsoft Office Software, Adobe suite, and ERP systems.
Our Benefits: Cirrus provides a range of exciting benefits, including:
- Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
- Employer-Paid Coverages: Group term life, short- and long-term disability insurance
- Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA
- Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider
- 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
- PTO: Various PTO plans starting at 100 hours accrued within the first year
- Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
- Career Development: Tuition reimbursement program and professional growth opportunities
- Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
- Community & Engagement: Company and employee clubs at various locations
These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!
Pay Range
Salary Range: USD $45,410.74/Yr. - USD $68,116.12/Yr.
Sign On Bonus
