Job Summary:
This is an opportunity to join a highly entrepreneurial and growing business, backed by investors who represent leading figures within the equipment rental industry. Cisco Equipment desires to fill a rental management position where the individual would be responsible for managing rental customers, equipment, contracts along with all aspects of controlling and reviewing equipment utilization and costs associated with the rental department. This position is key to the success of the organization.
Scope & Responsibilities:
- Plan, develop and control the rental and contract maintenance activities of Cisco Equipment to meet its targeted rental and contract maintenance revenue goals within budget guidelines.
- Maintain an awareness of market conditions, trends of this company's customer base changes, and other information pertinent to the success of its rental and contract maintenance programs.
- Hire and terminate all persons reporting to this position.
- Delegate the performance of specific groups of duties related to the functioning of the department with the full understanding that the responsibility for the results and the manner in which they were achieved lie solely with this position.
- Working daily at renting company products and contracting support services to existing and new customers in accordance with the policies of the company to achieve targeted revenue goals including taking incoming calls from customers and completing rental or contract maintenance agreements.
- Working with the President, General Manager and rental staff in the development of detailed strategies and action plans by which to achieve the goals of the annual and three-to-five-year rental and contract maintenance services plans including time frames, areas of responsibility for each step; recording an following up with all assignments and deadlines to assure attainment.
- Assuring consistent reporting of departmental activities such as rental and maintenance sales summaries, persons/companies contacted, ratio of sales/leases/contracts to calls and similar measures of productivity.
- Assisting with market analyses, customer reviews, product evaluations on an ongoing basis at the direction of the President or General Manager to help assure the viability of this department of the company over the long-term staying abreast of technological advances and competition in the company's chosen market, being prepared to offer alternatives for shrinking revenues in specific areas.
- Creating and maintaining a work environment that encourages personnel to perform to their best ability; rewarding exceptional performance and penalizing failure to perform to expectation to preserve the understanding that effort without measurable results is not acceptable.
- Providing with the Service Manager a priority listing of equipment that needs maintenance or repair to fulfill customer and company needs economically, effectively and to meet a preset time schedule; allowing the Service Manager to supervise the rental mechanic while monitoring the attainment of the schedule.
- Demonstrating good judgment and reasoning in investigating and solving problems including those with customers, personnel, and the company.
- Seeking guidance and direction in the performance of responsibilities and duties.
- Complete other duties as assigned.
