Fraud Analyst

Role Description:

• Manage inbound and outbound communications with company customers
• Work in a dynamic, operational environment on a 24/7 shift basis
• Perform initial analysis, investigation, and end-to-end handling of suspected fraud incidents  (according to authority and procedures)
• Maintain full and accurate documentation of all actions and customer interactions

Requirements:

• At least 2 years of experience in customer service (financial sector experience – an advantage)
• Ability to work independently and manage tasks efficiently
• Excellent interpersonal skills and ability to work as part of a team
• Ability to work under pressure and handle multiple tasks simultaneously
• Strong attention to detail and ability to make real-time decisions

Advantages:

• Native-level Russian – a significant advantage
• Experience in interviewing/questioning and information gathering (e.g., previous roles in large organizations or security-related positions)
• Experience working in system-intensive environments

Additional Information:

• This is a fully on-site position, requiring work from the office only (no hybrid or remote option)
• The role includes 24/7 shift work