Key Areas of Responsibilities
- Monitoring production environment and act on production incidents
- Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management.
- Manage weekend events like software releases, BCP testing, etc.
- Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.
- Documentation of Application Knowledgebase, Process.
- Make monitoring tool changes aligned with changing requirements or gaps observed/reported.
- Proactively highlight risk any risks observed and suggest ways to mitigate impact.
- Execution of end of day batch processes, monitor and escalate issues to the point of contact.
- Continuous Improvement Focus and Tooling to improve efficiency
- Coordinate with primary stakeholders regarding strategic release management planning activities, including socialization and associated communications.
Requirements
- Degree in Computer Science, Software Engineering or IT related area
- 3+ years Support experience in an Investment Banking or Financial Domain [Must Have]
- Be proficient in at least one of these common programming languages: Python, Shell scripting, [Must Have]
- Strong in SQL, Linux, Scripting using Bash / Ksh. [Must Have]
- Familiar with DevOps stacks like Git, Jenkins, Docker, Kubernetes.
- Experience in Calypso is preferred.
- Strong understanding in entire software lifecycle, from development to production support
- Strong problem-solving and analytical skills.
- Strong desire to learn new technologies trading workflow.
- Open-minded to adopt and propose best practice.
- 3 years of experience in production support.
- Experience in production support practice like incident communication / incident management / change management
- Strong problem-solving and analytical skills, attention to Root Cause Analysis and focus on Long- term solutions
- Strong written and verbal communication skills
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