Default Investor Reporting has one primary function of reporting the status of loans in default to the investor monthly. Its secondary function is to identify and resolve illogical conditions as possible prior to month-end reporting. Default Reporting Specialist requires that all default investor/insurer timelines met by reporting accurately and on time. By doing so this will maintain our excellent score card ratings as well as to avoid any compensatory fees and reputational risk. To maintain this, the Home Mortgage Default Ops Specialist (Default Reporting Specialist) will have working knowledge of how status code reporting aligns with the loan status of default along with the reason for the delinquencies.
This role performs routine, complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities and/or perform moderately complex analysis to identify and resolve process-level issues. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency. May manage projects requiring coordination with other teams, process improvement projects and may perform other such duties as assigned including trouble shooting operational issues.
Primary responsibilities include:
Key Success factors include:
Qualifications/Required Skills/Experience:
Hours & Work Schedule
Hours per week: 40
Work Schedule: Monday- Friday 8:00am-5:00pm *This is a hybrid position
In office M-TH, Work from Home Friday after successful training period.
Pay Transparency
The salary range for this position is $25.49 - $31.25 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Citizens Bank is a leading financial institution offering a wide range of banking and financial services.