As the Senior UX Manager for GoToMeeting, you will lead the team that is transforming how people communicate and connect. You will provide leadership to co-located and distributed teams of designers to lead design work throughout the product development lifecycle while building and strengthening a world class design team that is passionate about users and transforming the way they work.
- Own overall end-to-end user experience across the entire product— from the big picture down to specifics of feature or service flows.
- Help define product requirements by collaborative brainstorming and high-level prototyping with partner teams.
- Work with the Visual Design department to develop and maintain signature aesthetics, standards and brand integrity.
- Work with User Research department to test features and hypotheses and rapidly integrate feedback into design iterations.
- Embedded, daily communication with developers, product managers & project managers.
You will establish a strong user experience strategy with high business impact, including
- Delivering an inspirational design vision for GoToMeeting aligned to overall company strategy and translating that vision into actionable investment priorities.
- Identifying and driving opportunities to align design and user experiences across platforms and products.
You will ensure delivery of high-impact output by
- Developing deep partnerships to set strategy, priorities, and resourcing.
- Ensuring quantifiable business impact via data-driven, informed and people-centric design goals.
- Finding creative solutions to product, technical, organizational and resource challenges.
- Partnering with fellow leaders to build a collaborative design, engineering and product culture.
You will build an amazing and high impact design and research team by
- Recruiting, mentoring and nurturing a highly engaged and passionate organization.
- Fostering collaborative partnerships between design and other functions.
- Championing and promoting design thinking, research and processes within an agile organization.
- Working with other UX leaders to continuous improve our methods, techniques, and evaluation criteria.
Qualifications (knowledge, skills, abilities):
- An enthusiastic leadership style that commands respect and inspires people.
- Demonstrated success in creating a collaborative culture of design, engineering and product
- Passion and fervor for product design with deep knowledge of leading methodologies and practices.
- Outstanding ability to communicate design ideas to develop and product teams as well as to senior stakeholders.
- Proven methods and track record of success improving process and communication throughout the product development lifecycle and across all levels
- Proven ability to succeed in lean and agile environments
- Comfort and proven success in operating in matrix organizational structures.
Experience
- 8+ years experience in UX and/or related field; 4+ years management experience
- Masters degree in HCI, Design, or related experience
- Skilled in mentoring and growing teams of 4+ people with a focus on participatory leadership and user-centric design
- Experience designing for a broad set of form factors and environments including web, desktop and mobile.
- Deep understanding of front-end web development and mobile development platforms; measurable success in coaching design teams to innovate across platforms
- An online portfolio or samples of work demonstrating relevant experience
