The Lobby Security Concierge supports the safety, security, and daily operational flow of CNB's lobby and designated areas by serving as the first point of contact for employees and visitors. The role ensures a welcoming and professional environment while carrying out established procedures for visitor access, credential verification, and building‑entry facilitation.
This position assists with lobby operations by monitoring activity, coordinating with CNB's Security Operations Center (SOC) or building security when concerns arise, and maintaining orderly lobby conditions. The role also provides administrative support for CNB's access‑management processes, including preparing new‑hire badges, documenting lobby‑related issues in CNB systems, and supporting temporary access requests. Duties remain strictly procedural and do not include investigative or enforcement responsibilities.
What You'll Do:
Serve as the primary point of contact for all visitors by processing check‑ins, verifying and validating credentials, issuing temporary and visitor badges, coordinating with employee hosts, logging visitors, and ensuring their arrival to the appropriate departments, while maintaining professionalism, confidentiality, and a welcoming, customer‑focused lobby presence.
Oversee day‑to‑day lobby flow by monitoring visitor queues, facilitating package deliveries, maintaining an orderly and professional environment, and promptly notifying CNB’s SOC or building security of any safety, facility, or behavioral concerns.
Support administrative components of CNB’s access‑management program, including preparing new‑hire badges, assisting with visitor logs, coordinating temporary access requests, and documenting lobby‑related service issues through CNB’s ticketing systems.
Monitors security‑camera activity in the lobby and Banking Centers through the Bank’s camera network, including reviewing Banking Center ticket requests for footage.
Performs administrative tasks related to the branch alarm system, including processing alarm notices, additions, changes, and removals.
Performs site visits to Banking Centers and facilities to conduct routine security assessments (doors, vaults, alarms, cameras, etc.).
Performs building‑access tasks, including programming and issuing access badges to authorized and verified visitors.
Supports the Bank’s access‑management system by ensuring timely issuance of new‑hire security access badges and new‑hire employee IDs in advance of their first day, following strict standards for role‑based access and timely decommissioning during separations.
Maintains a clean, organized, and welcoming lobby environment.
Coordinates with Departments to direct visitors to appropriate personnel.
Keeps a detailed digital log of visitor activities in systems of record for security review and escalation as per procedures.
Operates the camera system for ID creation as needed.
Immediately notifies SOC or building security of safety concerns in accordance with procedures.
Follows periodic schedules to review cameras and other security equipment.
Delivers exceptional client service while maintaining a vigilant and professional demeanor.
Supports special events or meetings in the lobby with enhanced security measures as needed.
Reports maintenance or safety issues that could impact security to the appropriate department using the ticketing system.
Alerts SOC or building security when anomalies are noticed.
Assists with access‑badge requests, deliveries, and parking permits by verifying identities and authorization.
Supports lobby project work as assigned.
Escalates issues administratively to the Security Manager or Chief Security Officer.
Supports successful security‑access audits through timely and appropriate recordkeeping within the access‑management program.
Uses the Verkada security‑system platform proficiently and on a daily basis to perform required camera monitoring, footage retrieval, and related security‑record documentation in accordance with established procedures.
Cross‑trains and provides backup support for Security Analyst reporting tasks and related processes, and adheres to daily schedules to ensure continuous lobby coverage with no overlap or gaps during breaks, PTO, or shift transitions.
This role requires availability and flexibility to meet schedule requirements that may fluctuate between the hours of 7:00 a.m. and 7:00 p.m., with little to no notice.
Commitment to maintaining reliable and consistent availability, including reporting as scheduled, adapting to changing work schedules, and supporting operational coverage needs in a timely and dependable manner.
Ability to conduct on‑site inspections at assigned branch locations, including evaluating locks, vaults, cameras, and branch alarm systems, and applying knowledge of physical security components to identify issues or irregularities.
Knowledge of maintaining records, databases, and spreadsheets used for security‑system documentation and tracking (Verkada preferred).
Ability to exercise sound judgment and follow established procedures when addressing situations, including knowing when and how to obtain assistance.
Ability to maintain excellent attendance, punctuality, alertness, and professional conduct at all times.
Strong customer‑service and communication skills, including the ability to clearly convey information and listen effectively.
Ability to maintain clear, two‑way communication when addressing situations while remaining courteous and professional.
Ability to consistently conduct oneself in a calm, professional, and dignified manner that reflects positively on the Bank.
Ability to accommodate flexible scheduling needs, including weekends and holidays when required.
Ability to sit or stand in a lobby setting for prolonged periods.
Ability to lift up to 25 pounds for packages, mail, or other items as needed.
Ability to hold a valid driver’s license and follow assigned schedules to visit and inspect Banking Centers as assigned.
Equal Opportunity
City National Bank of Florida is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any status protected by federal, state, or Florida law. We comply with the ADA and applicable Florida laws.
Interview Guidelines
To ensure a fair and consistent interview process, applicants are not permitted to use AI-enabled devices during interviews, including AI glasses or similar wearable technology that can record, transmit, or generate real-time information.
Applicants who require a reasonable accommodation to participate in the interview process should contact [email protected] in advance of the interview to submit an accommodation request. City National Bank of Florida will engage in the interactive process and provide reasonable accommodations in accordance with applicable law.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
City National Bank of Florida is a commercial bank providing a wide range of financial services to individuals and businesses.