SUMMARY
Public Safety Dispatchers are vital members of the first responder team who serve as the lifeline between the community and emergency services. This role requires the ability to assess high-pressure situations in real time, coordinate emergency response efforts, and provide critical support to law enforcement, fire, and EMS personnel. Dispatchers are trained professionals who protect lives through rapid, accurate communication and sound decision-making. This is a shift-based position and requires a high level of resilience, focus, and commitment to public service and is designated as Essential Personnel, meaning attendance during emergencies, natural disasters, and city-wide incidents is mandatory.
ESSENTIAL DUTIES AND RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
High school diploma / GED.
REQUIREMENTS & QUALIFICATIONS
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
SPECIALIZED KSA’S
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arm; speak clearly and have good hearing. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and the risk of electrical shock. The noise level in the work environment is usually moderate. This role is performed in a secure communications center with multiple monitors and equipment in use simultaneously.
DISCLAIMER
The statements above are intended to describe the general nature and level of work performed by an individual assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, or skills. This job description does not constitute an employment agreement and is subject to change at the discretion of the employer to meet organizational needs and job requirements.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
The City of Bedford is a municipal government entity.