CUSTOMER SERVICE REPRESENTATIVE (ANIMAL SERVICES)

POSITION CLOSES 10/02/2026

This position provides support to Animal Services by performing general office work. 

The employee will have the responsibility of:

· Greeting patrons and vendors, instructing them on visitor rules, shelter policies and programs, as well as local animal welfare information

· Answering phone calls, checking voicemails, emails, and returning calls and emails

· Monitoring telephone and operating multi-channel public safety radio system

· Performing customer service duties related to intake, processing, documentation of animals, taking photographs for shelter records, adoption listings, and official social media or promotional platforms

· Preparing and processing materials/forms and payments using shelter software

· Assisting customers with adoption process

· Reviewing reports, forms, transactions, and records for accuracy and completeness

· Assisting with lost and found pet reports and reunification efforts

· Cleaning and sanitizing the front office area and ensuring the area is neat

· Completing miscellaneous tasks such as receiving deliveries, loading and unloading trucks, accepting and organizing donations, and organizing supplies for shelter

· Occasionally attending events which are off site and after hours

· Assisting Animal Care Specialists by cleaning and sanitizing kennels, cages, and other critical areas in and around facility

· Maintaining departmental equipment, supplies, and facilities

The work environment will require the employee to:

· Be exposed to waste and blood, unpleasant smells, and noisy environment

· Be subjected to animal bites, vicious and/or aggressive animals, and communicable diseases from animals

· Be exposed to disinfecting chemicals

As an employee with the city of Killeen some benefits are:

· Health insurance from Blue Cross Blue Shield of TX

· Dental and Vision insurance

· Life insurance

· Retirement through TMRS (Optional 4579(b) Accounts)

· Paid Vacation and Sick Leave

· 13 paid holidays

· Wellness Events & Free Gym Membership

Required Minimum Qualifications

Education and Experience:

· Graduation from high school or equivalent; and,

· One (1) year related experience

· Any equivalent combination of education and experience

Special Requirements:

· Must have a valid Texas driver’s license or obtain one by date of hire

· Must be able to take rabies, pre-exposure vaccination series

· Ability to work a flexible schedule, to include evenings, weekends, and occasional holidays