PT Patron Services

Ensures security and safety for spectators of an assigned area in the Civic Center facility during scheduled events; does related work as required. Accepts and/or inspects tickets from patrons at assigned gate or entranceway in the Civic Center facility during scheduled events; escorts patrons to proper seating area; does related work as required. Work is performed under the regular supervision of an Events Manager and/or Events Service Supervisor. 

Essential Functions

• Provides general security for an assigned area of the Civic Center during scheduled events;
• Properly inspects each admission ticket for correct date/time and event; may be assigned a seating area or vomitorium; inspects admission tickets and determines correct seating location for each ticket.
• Inspects patrons’ bags for prohibited items;
• Recognizes security violations and follows proper protocol;
• Refers escalated situations to supervisor when necessary;
• Ensures the security of hallways and surrounding non-public areas;
• Continuously monitors and inspects surroundings
• Maintains positive communication with the public;
• Operates portable ticket scanning machines and/or tears individual admission tickets;
• Ensures proper use of equipment;
• Operates flashlight;
• Negotiates steps and stairs;
• Responds to public inquiries during events;
• Life safety issues such as location and proper use of fire extinguishers;
• Locate and assist patrons in the event of an evacuation;
• Ability to count as they may be needed to count hard tickets after they are torn;
• Performs related tasks as required.

Qualification Requirements

High school diploma (or GED), or any equivalent combination of training and experience. 

Some knowledge of the practices and procedures of the Civic Center facilities; ability to establish and maintain effective working relationships with associates, supervisors and patrons; ability to work long hours while standing; ability to perform all duties in a cordial, effective and professional manner. 

Physical Requirements

Requires the exertion of 30 pounds of force occasionally, up to 15 pounds of force frequently, and up to 5 pounds of force constantly to move objects; work requires standing for long intervals, walking, lifting, finger grasping, feeling, and repetitive motion: vocal communication is required for expressing or exchanging direction by means of the spoken word, and conveying detailed or important instructions to others accurately, loudly, or quickly; hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications and/or to make fine distinctions in sound; visual acuity is required for depth perception, color perception, visual inspection involving small print; operation of ticket scanning equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to inside and occasionally outside environmental conditions, noise and hazards.