Visitor Engagement Ambassador

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements list below are representative of the knowledge, education, skills and abilities requires.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected.

• Greet visitors and residents at key city locations, venue entry points or event spaces.
• Offer directions to amenities such as dining, shops, restrooms, playgrounds, or event spaces.
• Provide information about upcoming events, park features or local activities/dining facilities.
• Engage with community members and visitors to provide information, assistance, and a positive experience.
• Seek feedback from visitors and communicate accordingly to improve experiences.
• Walk through business districts and public plazas to check in with shop owners.
• Act as a friendly, mobile presence that helps people feel safe and welcome.
• Assist with setup and breakdown of events as needed.
• Help manage lines or crowd flow during busy event times.
• Engage with event participants.
• Collect litter while chatting with passersby.
• Water flowers while connecting with city visitors.
• Sweep sidewalks and remind people about trash/recycling efforts.
• Report any issues related to safety, cleanliness or infrastructure.
• Perform other duties and assume other responsibilities as apparent or as assigned.

KNOWLEDGE/ABILITY

Security, safety, de-escalation techniques, hospitality, and customer assistance. 

EDUCATION / QUALIFICATIONS:

High School Diploma or equivalent education.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver’s License

EQUIPMENT:

iPad, camera, custodial tools, and misc. hand tools.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to reach with hands and arms. The employee must frequently stand, walk, and use hands to finger, handle, feel, or operate objects, tools, or controls. The employee is occasionally required to sit, climb, or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and move up to 50 pounds and occasionally lift and move more than 100 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The noise level in the office environment is usually quiet and moderately loud in the field. The employee is frequently exposed to cold, wet, and humid conditions. Smoke free environment. 

SCHEDULE:

5 days a week and/or up to 29 hours weekly 

UNION AFFILIATION:

N/A

REQUIRED:

Pre-employment drug screen

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The City of South Bend is an at-will employer.

Essential Duty: Uphold Core Values

All employees of the City of South Bend are expected to uphold and actively demonstrate the City's Core Values in their daily work, which are summarized below:

• Excellence – Deliver high-quality service and strive for continuous improvement.
• Accountability – Take ownership of responsibilities and outcomes.
• Innovation – Seek creative solutions and embrace new ideas.
• Inclusion – Promote a respectful, equitable, and welcoming environment.
• Empowerment – Support and encourage others to grow and succeed.

This duty is fundamental to fostering a positive workplace culture and delivering exceptional public service. These values shape our culture, inform our decisions, and inspire our work every day.