Position Purpose:
An Assistant Branch Manager (ABM) is responsible for overseeing the branch’s daily activities, including driving branch performance, sales growth and exceptional customer service. The ABM is both a player and a coach in achieving branch goals by assessing customer’s needs, building relationships, and solving problems. The ABM demonstrates Civista Bank’s mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.
Key Accountabilities, Responsibilities and Expectations:
- Working daily with the branch team to create an exceptional customer experience by building relationships, assessing needs, recommending products and referring customers to our partners in order to grow the bank.
- Support and coach branch employees to enhance performance and career development. Leading the team through the sales process, change management and embracing new ideas to focus on growing the branch and the organization.
- Open personal, business, and loan account including additional products and services.
- Develop an expansive knowledge of products and services to fulfill customer needs.
- Achieve monthly, quarterly and yearly customer satisfaction metrics both individually and as a team.
- Exhibit a working knowledge of all aspects of the consumer lending process in daily and weekly activities; building customer trust and managing relationships through the life of the loan.
- Daily oversight to ensure operational tasks are followed and completed, adhering to bank policies, procedures, and regulations.
- Open personal, business, and loan account including additional products and services.
- Meet the required annual branch deposit and consumer loan goals as established.
- Conduct interviewing and hiring process in conjunction with Branch Manager and Regional Manager.
- Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc.
- All other duties as assigned and any activities that support the key accountabilities.
