Position Purpose: The Senior Collections Coordinator is responsible for coordinating loan collection activities for the Bank including residential and consumer loans. Works with past due borrowers with confidentiality and integrity in order to reduce potential losses to the Bank. Demonstrates Civista Bank’s mission to improve the financial lives of our employees and shareholders to make a difference in the communities that we serve.
Key Accountabilities, Responsibilities and Expectations: Daily management of collection activities working with delinquent borrowers; providing consultation and payment options. Review past due accounts and determine appropriate collection activities as needed. Facilitate research and coordinate loan reviews seeking resolution to complex challenges presented with loans in various stages of delinquency. Prepare and present necessary documentation for legal action and charge off recommendations.
Work with lenders and lending management regarding various issues related to collection procedures. Execute collection strategies via a variety of collection activities. Coordinate and provide oversight of workflow and the assignment of projects for collections department. Perform analysis of the consumer portfolio payment defaults and late payments and provide recommendations to management and the risk committee as appropriate.
All other duties as assigned and any activities that support the key accountabilities.
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