Visitor Experience Facilitator

We are looking for a Visitor Experience Facilitator in Rome, Italy.

The Europa Experience Centre in Rome Italy, serves as an educational hub and a platform for engaging with the EU, offering visitors a unique experience to understand the EU's history, institutions, and role in shaping a common European future. Key attractions within the Centre include an interactive exhibition space equipped with multimedia stations, a 360° cinema that showcases Europe's journey and its future, and a Role Play Game. This game allows participants to simulate the roles of Members of the European Parliament (MEPs) in a hands-on learning experience.

You will:

• Welcome visitors and guide them through the security check;
• Present the exhibition and the 360° cinema, adapting your explanations to school groups, students, tourists and families;
• Answer visitors’ questions about the EU, its institutions and current affairs;
• Run Role Play Game sessions for school groups: brief participants, guide them through the game and lead the debrief;
• Welcome Members of the European Parliament and other high-level guests;
• Distribute and collect tablets and headphones;
• Support the delivery of events at the Centre;
• Keep a log of visitor inquiries and incidents.

Requirements:

• University degree or ongoing university studies;
• Good knowledge of the EU, its institutions and current affairs;
• Italian at C2 level and English at minimum B2 level;
• Excellent interpersonal skills and enjoyment of working with people, especially young audiences;
• Confidence using standard IT tools and interactive multimedia equipment;
• Flexibility to work shifts, including weekends and occasional events;
• Other EU languages, in particular French, German or Spanish is an advantage;
• A valid first-aid certificate  is an advantage;
• Experience with school groups, guiding, education or visitor services  is an advantage;
• A completed degree and in-depth EU knowledge, with interest in taking on shift-coordination responsibilities is an advantage.

We offer:

• A role at an innovative venue dedicated to education and engagement with Europe;
• Full-time or part-time contracts; part-time suits university students well, especially for weekends and events;
• Shifts within the Centre’s opening hours: Monday–Friday 9:00–19:00, Saturday 10:00–18:00, Sunday 14:00–18:00, plus 15 minutes before and after, and occasional evening or early-morning events;
• First-aid, AED and fire-safety training before you start;
• A modern work environment and friendly colleagues.