Rental Service Officer / Ready Return Officer / Vehicle Service Agent

Job Description

Are you a passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!

We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Launceston Airport and City team on a casual basis!

Why join Europcar?

• A competitive hourly rate + casual loading + generous, uncapped incentive scheme

• Opportunity to maximise your income based on your exceptional performance with our incentive program

• Ongoing training and development

• Access to same-day pay via our financial wellbeing provider

• Employee Referral Program - earn $$ when you successfully refer a candidate

• Company uniform provided

• Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more!

• Access to an international brand with opportunities to work nationally and globally

• Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness

• Great culture, working with an energetic, supportive and high performing team

Some of the key responsibilities include:

• Greet customers and assist them in renting vehicles as based on their preferences and needs

• Process rental agreements accurately and efficiently

• Address customer inquires and concerns promptly and professionally

• Inspect vehicles before and after rental periods, noting any damages

• Achieve or exceed sales targets

• Maintain knowledge of current promotions, services, and products to assist with sales efforts

• Build strong customer relationships to encourage repeat business and referrals

• Detail and clean vehicles to business quality standards

• Refuel and transport vehicles

To be considered, you should possess:

• Previous experience in sales, customer service or retail

• Car rental experience is highly desirable

• Strong communication skills and ability to interact with customers

• Computer literacy skills required

• Ability to work efficiently in a fast-paced, high-pressure environment

• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays

• Valid Australian driver's license with a clean driving record

• Current and ongoing Australian work rights

• A positive can do attitude!

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com