Bilingual Customer Service Representative

Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring!

Clarity Partners is seeking a Bilingual Customer Service Representative local to Chicago, IL. This position will support a large-scale client project to assist with on-street parking, red light, and speed enforcement programs. The Bilingual Customer Service Representative requires demonstrated understanding of service center support processes and procedures. This is a hybrid position that will report on-site 4 times a month.

Responsibilities:

• Serve as the first point of contact for customers seeking assistance.
• Research and analyze inquiries and concerns and communicate the information required for the motorist to take the appropriate action in resolving their situation.
• Ability to accurately enter and record interactions with motorists and notes all actions and/or steps completed.
• Walk the customer through billing types, charges, and rates.
• Direct unresolved/out of scope issues to the next level of support personnel/ the proper department.
• Perform clerical duties, such as receiving and sending faxes, filing, and writing work orders.
• Provide accurate information on billing types, charges, rates, and municipal requirements.
• Notate events and problems and their resolution.