Bilingual Customer Service Representative

Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring!

Clarity Partners is seeking a fully remote Bilingual Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This position will serve as the first point of contact for customers seeking assistance over the phone or through email. This position is responsible for analyzing and responding to queries involving bills and charges.

Responsibilities:

• Act as the initial and primary point of contact for customers reaching out for assistance, through inbound phone calls and emails.
• Provide proper resolutions and deliver accurate information for customer account related questions, concerns and requests while fully adhering to all policies, procedures, and protocols.
• Walk the customer through and explain billing types, charges, and rates.
• Thoroughly research and analyze each customer inquiry by taking the appropriate action to effectively resolve each situation.
• Direct unresolved and out of scope issues to the next level of support personnel or to the proper department.
• Promote and demonstrate a positive customer and team experience by maintaining the highest standards of personal ethics, service quality, communication, and professionalism always.
• Provide accurate information on billing types, charges, rates, and municipal requirements.