Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring! Clarity Partners is seeking a Desktop Analyst local to Chicago, IL to lead desktop support operations for a client of ours. In this position, you will manage desktop tickets and work orders, dispatch and guide desktop analysts across clinic locations, and oversee hardware and software lifecycle management, equipment moves, and license administration, while collaborating with the client on infrastructure and network issues.
This position requires regular travel to clinic locations.
Responsibilities:
- Manage desktop tickets and work orders for the client, assigning and following up on service requests.
- Dispatch and guide desktop analysts supporting client clinic locations.
- Coordinate the receipt, allocation, and installation of new PCs, printers, laptops, and software with the client's Finance team.
- Coordinate the client's equipment moves and maintain accurate hardware and software inventory records.
- Oversee software license management and software installation for client-purchased software.
- Collaborate with client IT and the technology team to resolve IT infrastructure and network issues.
- Document procedures for scanning documents from multifunction copiers to email.
- Document and oversee support procedures for Wyse thin-client devices deployed in clinics for Cerner access.
- Initiate corrective action and provide instructions to resolve end users' hardware and software issues.
- Contribute to and provide reporting on the client's desktop support activities, including coordination of Cornerstone equipment.
- Provide Level 1 through 3 day-to-day IT desktop support for desktops, laptops, Wyse devices, printing, wireless, and networking.
- Provide desktop support involving Windows operating systems and Microsoft Office.
- Implement HIS departmental projects and system rollouts.
- Organize and prioritize the daily desktop support workload and guide the team to complete it.
