- Process tax exemption requests from Customer Care groups and exempt customers from taxes and surcharges in the various billing platforms.
- Ensure that exemption certificates and/or waivers are valid, accurate and timely processed.
- Ability to review and approve tax credits with properly supported documentation.
- Provide the Transaction Tax Audit Group with exemption certificates as requested for audits.
- Assist with billing system conversions, and other projects relating to customers’ tax and surcharge exemptions.
- Develop and design exemption workflow/process improvements for staff efficiencies.
- Initiates the evaluation and analysis of the workflow to identify changes, where applicable, to the workflow and addresses/designs process changes in order to expedite customer exemptions.
- Research, analyze, and resolve customer exemption disputes
- Assist with the embedded base exemption cleanup for the various billing systems.
- Assist with the special projects as needed
- Lead and/or manage exemption process improvement projects. Leverage exemption expertise to build automated tools.
- Evaluate current workflow- to-design new automation tools.
- Develop work plan to build and implement automation tools.
- Define, direct, and communicate exemption policy and procedures to customer support and marketing groups and ensure compliance with the policy
- Experience: Relevant business\tax\ or finance experience; knowledge of Verizon billing systems, Access, and Excel
- Other: Strong interpersonal skills; excellent communications skills; strong analytical skills.
Candidate must be highly a motivated, self-starter with strong PC skills.
Education and Certifications
Please provide the minimum levels to qualify for this job
- Education: BS/BA in Accounting
$60 to $80K
Please email resume to [email protected]
