National Account Manager

PRIMARY OBJECTIVES/JOB SUMMARY

Annual Salary: $ 100k-$120k 

The National Account Manager will be responsible for building and maintaining long-term relationships, developing strategic account plans, curating client satisfaction, and being a trusted advisor with insurance clients to increase overall sales revenue through Direct Repair Program additions and referral claims growth within the various markets Classic Collision and Ultimate Auto Glass & Electronics serves

Note: Critical features of this position are described under the heading below. They may be subject to change at any time due to reasonable accommodations or managements’ rights to reassign duties and responsibilities of this job at any time.

ESSENTIAL RESPONSIBLITIES/JOB FUNCTION –Other duties may be assigned as necessary

· Seeking revenue and expansion opportunities for collision in every market we serve

· Maintain and build strong and long-term insurance and industry relationships which in turn increases assignment flow, revenue, and referrals for all lines of business

· Serve as a trusted advisor and primary contact for insurance clients ensuring long-term growth and account retention

· Scheduling, preparing, and attending strategic insurance claims meetings and other sales presentations as well as executing follow-up actions and regular business reviews

· Creating, negotiating, and closing Direct Repair Program agreements locally and nationally

· Assist SVP of Business Development on strategy and requests for labor rate and part code table negotiations

· Work with Operations and Leadership to drive actionable insights to enhance overall carrier partnerships and service levels

· Support Market Leadership in prompt resolution of carrier concerns

· Devise and implement sales growth strategies across all markets we serve

· Regular review of Classic Collision performance, revenue, and center sales growth month over month

· Identify process and performance inefficiencies and propose strategic solutions to enhance experience for insurance partnerships

· Maintain knowledge of carrier guidelines, key performance indicators, competitor offerings, and industry trends to offer informed insights

· Understand repair methods and work with carrier partners on necessary process and guidelines changes

· Collaborate with performance managers to enhance client relations, improve performance results, and increase sales effectiveness

· Collaborate with cross-functional teams to deliver client-specific solutions

· Travel to shops, client home offices, strategic and carrier meetings, and industry events

Requirements of the role

· Proven business development manager who is used to working towards goals and sales targets

· Proven track record in sales, business development, negotiation and winning new business.

· Proven track record of increasing revenue through generation of leads

· History of managing Direct Repair Programs with a top 10 insurance carrier with track record of revenue and capacity growth

· Experience knowledge of repair center operations and processes as well as insurance claims management

· Show an understanding of the challenges facing the industry at present and illustrate a knowledge of the operational attention to detail

SKILLS/REQUIREMENTS

· Ability to travel up to 65%, which includes some overnight travel

· Must have valid driver's license and be eligible for insurance coverage

· Minimum 5 years estimating experience

· Working knowledge of Mitchell Cloud Estimating and CCC One estimating platform and management system

· Proficient in Microsoft Office, including Word, Excel, Outlook and PPT.

· Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals

· Ability to write and present sales presentations, reports, and quarterly business reviews

· Ability to speak effectively and present before groups of customers or employees of organization