Product Manager (PM2)

At ClassLink, we believe learning should be accessible, engaging, and empowering for every student, every educator, everywhere. That’s why we build secure, intuitive tools that empower more than 26 million students and educators worldwide. From simplifying access with single sign-on, to advancing equity with usage analytics, to automating secure rostering, our platform helps schools focus on what matters most: teaching and learning.

We’re not just building tools, we’re building what’s next in education. By removing barriers and enabling data-driven decisions, our solutions help educators lead with confidence and students thrive in and out of the classroom every day.

Our team is driven by purpose and grounded in three core values:

• Strive to Grow - always learning, improving, and innovating.
• Deliver Worthwhile Experiences - for our users, our partners, and each other.
• Contribute with Heart - putting people first in everything we do.

These values shape how we work, innovate, and support the communities we serve. If you’re ready to do work that makes a real difference, and grow alongside a team that values collaboration, support, and continuous improvement. ClassLink is the place for you.

The Product Manager defines the strategy, vision, and roadmap for assigned products, ensuring solutions align with customer needs and business objectives. This role identifies market opportunities, translates insights into product initiatives, and uses data and AI-enabled tools to prioritize investments and improve outcomes. Partnering across Engineering, Design, Sales, Marketing, Implementation, Customer Success, and Support, the Product Manager leads the product lifecycle and provides direction to assigned Engineering Leads. Success requires strong product judgment, analytical thinking, business acumen, people leadership, and the ability to balance customer value, technical feasibility, and operational execution.

Product Strategy & Vision

• Define product vision, strategy, and roadmap by balancing customer needs, business objectives, market opportunities, and data-driven insights.
• Evaluate emerging technologies, AI capabilities, and competitive trends to identify opportunities that strengthen customer outcomes and product differentiation.
• Prioritize the product backlog to maximize customer value, business impact, and delivery effectiveness.

Accountability & Results

• Lead product discovery, solution design, and Agile execution from concept through release.
• Define product requirements, acceptance criteria, and success metrics that enable high-quality product delivery.
• Design and execute experiments, beta programs, and validation activities that reduce product risk and improve customer outcomes.

Operational Excellence & Continuous Improvement

• Leverage customer feedback, market research, product analytics, and AI-enabled insights to inform product decisions.
• Measure product performance using operational and business metrics, recommending improvements based on observed outcomes.
• Ensure AI-enabled features are developed responsibly by considering privacy, transparency, equity, and customer trust.

Collaboration & Communication

• Partner with Engineering, Design, Sales, Marketing, Customer Success, Implementation, and Support to align priorities and deliver successful product outcomes.
• Communicate product strategy, roadmap priorities, customer insights, and product performance to stakeholders through clear, data-informed updates.
• Champion effective product management practices and responsible AI adoption across cross-functional teams.

People Leadership & Talent Development

• Lead, coach, and develop the Engineering Lead(s) assigned to your product area through regular feedback, performance management, and professional development.
• Establish clear priorities, expectations, and accountability that enable Engineering Leads to deliver product objectives while fostering collaboration and continuous improvement.
• Support career development by identifying growth opportunities and encouraging leadership development for your Engineering Lead(s).
• Foster an environment of trust, ownership, and customer focus; recognize achievements and address performance challenges constructively.

This role is remote with up to 15% travel.

NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as assigned to meet the ongoing needs of the organization.