Subject Matter Expert - Client Servicing

Responsibilities:
Serve as the primary point of contact for client inquiries & requests on various topics across P&L NAV calculations, investment accounting, asset classes, and financial markets.
Responsible for incoming client inquiries via email and phone calls.
Deliver in timely and effective solutions to client problems.
Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation.
Collaborate directly with clients to build valuable relationships and enhance their experience as an ENFN/CWAN user.
Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems.
Manage workflow based on productivity and quality metrics; organizing your day to prioritize high importance or critical work.
Deal with some of the more complex client queries.
Required

Skills:

Strong client servicing skills, able to comprehend client inquiries and clearly articulate solutions and/or workarounds to clients.
Strong problem-solving skills. Able to conceptually relate the client business case with system functionalities and limitations.
Familiarity with buy-side operations workflow is preferred.
Intermediate understanding of fixed income and equity investments; a basic knowledge of alternative security types preferred.
Prior experience in finance and/or accounting.
Strong computer skills, including proficiency in Microsoft Office.
Excellent attention to detail and strong documentation skills.
Excellent English communication skills, both verbal and written.

Proficiency in Chinese (Cantonese/Mandarin) is preferred.
Strong organizational and interpersonal skills.
Exceptional problem-solving abilities.
Education and

Experience:

Bachelor’s degree or higher in Accounting or Financial/Business-related field.
Working experience with hedge funds, fund admins, and prime brokage would be a plus.
3 to 5 years of relevant experience.