LOCATION: This position is remote AND will require travel. Successful candidate must be located in one of the following states: Florida, Georgia, Illinois, Maryland, Ohio, or Virginia.
Clearwave Fiber, a 100% Fiber Optic Internet provider offering business, enterprise, and residential communications services, is expanding its network across the Midwest, Northeast, Mid-Atlantic, and Southeast. Formed from the merger of Point Broadband and Clearwave Fiber, the company is backed by GTCR and Berkshire Partners. Our team of more than 600 colleagues is committed to delivering the most advanced technology and customer service.
As the Manager, Installation & Repair, you’ll lead the day-to-day operations of ourinstallation and repair team, with a focus on delivering an exceptional customer experience, meeting service commitments, and driving operational performance.
You’ll set priorities and performance goals, develop and coach your team, analyze service trends and trouble tickets, and ensure the operation consistently achieves key performance indicators. You’ll also manage staffing, budgets, reporting, and operational initiatives while identifying opportunities to improve efficiency and service delivery.
This role is ideal for a hands-on leader who can balance people, performance, and customer experience while keeping a fast-moving operation on track.
What you will do:
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